I don’t like to do this very much, but I feel it’s best to expose poor customer service and at this point unsavoury actions that infer dishonesty from the company Sticker You….
To make a long story short, I purchased stickers from them last May and they were supposed to refund a $25.99 UPS postage charge, as I had been given the wrong instructions regarding a pick-up order. They told me through emails that as it was not their regular policy, but in fact a mistake on their end, that the refund could take up to 60 days.
After over 60 days had gone by I contacted them again and referred them back to original emails and transaction. I had been told that they had had a change of staffing and they were going to deal with it in the next couple weeks…this was back in August.
Since then I have emailed multiple times and even called. Since I was on tour in September I couldn’t take as much action right away, but did mention to them that I would be taking up the dispute with visa.
Might I mention that the product was only $15…and in CAD the order ended up being $50. It is not a huge amount of money, but as an entrepreneur and artist I know how to stretch a mean $25.99. That’s what we have to do.
At this point it is a matter of principle for me. I am not posting this to be vindictive or bashing, but I see no reason not to tell all my friends and let them know to be wary of this company and it’s clearly lack of respect for it’s customers. Now I have to go through the burden of taking this up with Visa and proving my case and sending all documents in question. What a hassle, but let me tell you I am a stubborn woman with extreme conviction and I will not stand for dishonesty.
Thank you to all other companies who are amazing, and honest and wonderful to deal with…you make me realize how it should be done!
Piper ‘better not cross this woman’ Hayes